Is there a phone number to call in the USA at Microsoft to report this kind of problem? Partners who need elevated, cloud-focused support for growing their businesses. Contact- Lenders folder in .OST size says “0”, Previous tech in Outlook opened folder and opened .OST folder. Learn More. Thanks for marking this as the answer. My case no is, On 6/29, Level 2 tech.
He is now saying it is a hard drive failure while a clean NEW Win7 Pro installation is in progress. Currently, the only access I have to my folders is by adding the copied .pst file that Ryan made prior to working on my computer. He shared my computer and tried to fix many issues but was unsuccessful. Call back Microsoft answer desk and give level 1 your case # and name of level 2 you were working with. I prefer to just be put in contact with a supervisor without any further information being submitted. He said he would research this and discuss on our next call back. the level 2 technician  says my computer is fine and this should not be happening. She was appalled at your horrific Customer Service! Thanks for marking this as the answer. Can’t rename default .OST Folder: “Contacts-This Computer” and change name BACK to “Contacts-.OST”. I understand your concern and will assist you to resolve this issue. Microsoft is here to help you with products including Office, Windows, Surface, and more. I’ve found articles how to fix this in Registry Editor but don’t feel I should have to do this if my Outlook .OST file wasn’t corrupted! Since I did the restore back to 6/21/17, I’m now getting an annoying popup Window error message each time I try to close a contact that has .pdf files in the notes section that says: “These item contains attachments that are potentially unsafe”. It seems that it is up to the Tier 2 Support staff to 'escalate" your fault if they think it warrants it. 7/13= On phone with same Level2 tech that promised call back from Level 3 on 7/2  He apologized and needed more info so shared my computer. I am having this same issue. But when I look into those folders, they are empty? How satisfied are you with this response? to spend on the phone again. I spent 6 hours today trying to contact Level 2 support. There MUST be a better way to back up Calendar color categories!!!! Compare all plans. I kept asking him why and then he hung up on me!!!

ME BACK and each time I would call Answer Desk back, I would be forced to start over with another Level 2 who would connect to my computer, try to troubleshoot unsuccessfully, and then say my case would be escalated to level 3 and it never was!!!! You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. https://support.microsoft.com/gp/oemcontact?wa=wsignin1.0. your case #) and can also upload documents. You can also ignore the following links, they are just for information.

When he noticed my. This forum has some of the best people in the world available to help. When trying to sync Outlook to iCloud, it had many folders with duplicated, triplicated and even many more contacts not only in.OST folder but also in trash, deleted and archived folders. would NOT get a call back, have to call answer desk......and start over. Chat with Microsoft support
transferred to a level 2 tech and let them work with you or ask for their supervisor to send internal email to original level 2 tech.....WHICH WON'T HAPPEN!! Yeah, not a happy camper. Comprehensive Microsoft technology support. my case history notes).

Thank you for the prompt response, it is truly appreciated. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. They've met 2 of their 4 appointed calls and have only continually made the problem worse. Poznaj możliwości Microsoft 365 przydatne w codziennych zajęciach. When Level 3 had me sign out and back into iCloud Control Panel, you see message at top saying Do you want to sync FROM Outlook TO iCloud". “Contact-Lender”  iCloud folder size said “0” despite all contacts being in folder , he agreed their seemed to be glitches in my .OST file and would escalate to Level 3 tech and arranged a call back on Sunday, 7/1 between 1-3pm. I have literally spent HOURS on the phone since 6/22/17 trying to get my problem resolved This didn't make any sense to me and he couldn't answer.