Oyo’s shortcomings, however, as described by some of the U.S. hoteliers that we contacted, line up in broad strokes with a variety of criticisms leveled by property owners and hotel associations in India and China.

One of the world's fastest-growing hotel brands, India-based Oyo, is gearing up for a $300 million expansion in the United States.

A day earlier, the hotel had been overbooked because the Oyo property management system lagged or just didn’t work, the general manager said. OYO Hotel and Casino Las Vegas is a refreshing change from mega-casino hotels and an awesome secret for those in the know. Read more. Oyom Abang Hotels, A forum for all of you to post messages, get help, discuss all things Oyo OYO Hotel and Casino Las Vegas, formerly Hooters Casino Hotel, is located at the south end of the Las Vegas Strip. Alleged missed payments from Oyo, a lack of cash flow for property owners, and unresponsiveness in dealing with technical or customer service issues were likewise high on the complaint list.

The general manager said he thinks Oyo can eventually resolve some of the kinks, but he suggested the company contract with third-party technology solutions such as SynXis instead.
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We've sent you an email so you can confirm your subscription. One of Oyo’s selling points is that it is trying to raise and maintain standards among its properties. “So we agree the staff doesn’t have the authority to take some of these decisions but can always contact the Oyo area general manager and propose exceptions in special situations.”, We asked a hotel general manager who isn’t affiliated with Oyo about that lack of price-setting and reservation-modification power at the property level, and she was appalled saying, “Wow.
Its prominence in the plastics industry has earned it the name Plastics Valley. And if you want to explore beyond the south end of the Strip, the Las Vegas Monorail is just steps from our front door.

But critics wonder whether the high-flying Oyo brand will eventually see itself coming down a peg, or worse, if it can’t resolve some of these stubborn issues, and operator-unfriendly ways of doing business.

When ordering room service they don't tell you about the specials, you have to make sure you say you are ordering the special priced wings. “They take the remote controls,” the general manager said. The criticism of Oyo raises the issue of whether the high-flying hotel brand, which like WeWork and Uber is bankrolled in part by SoftBank and has a valuation of some $10 billion, has overreached in its astounding pace of global expansion. With nearly 1 million rooms in its portfolio, Oyo may have scaled its business so fast across India, China, and the United States, among other geographies, that it just doesn’t have the infrastructure and technology to make good on its lofty promises.