My parents, like so many elderly people, decided that it was time to make arrangements for their passing. As an industry leader we understand the importance of pre-planning and our valuable sales force brings the product to … Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! It has been over 5 months and we are not any closer to getting him. We discovered small print in the contract that stated that a Chapel is only provided where available; my parents were told that it was available in Pompano. I would note that when notified of my familys complaints, the Neptune Society Corporate Office did respond to my Fathers concerns, by reimbursing some of his expenses. This company use to be who our family thought we would use for creamation services. They can handle all of the changes for you. My parents had paid for the company's services close to twenty years ago, and I was a bit concerned if there would be any issues. For the remainder of that day, the day after my mother's battle with cancer ended, we were left scrambling to find an appropriate place to hold a memorial service. So now I am told I would receive the remains by the end of the week (3rd week). On October 10, 2008, I posted an anonymous blog entry to this site. Neptune Society, Fort Worth. IF YOU WISH TO DISCUSS A MUTUALLY AGREEABLE RETRACTION AND SETTLEMENT OF THIS MATTER, SO AS TO AVOID PROTRACTED AND COSTLY LITIGATION AND LIABILITY, I STRONGLY INVITE AND ENCOURAGE YOU TO PROMPTLY CONTACT ME FORTHWITH SO THAT WE CAN DISCUSS THE AMICABLE RESOLUTION OF THIS MATTER. The "Funeral Director" has not been at all helpful in nogotiating the legaliaties of our family receiving our father's ashes. I am sorry that "Elizabeth" had all of the unfortunate circumstances in the case of her mother's death, and I think much of that was due to an insincere salesman who was ready to do anything to sell a contract so that they could make a living.If it sounds too good to be true.... it may not be totally the same as it sounds. She then took us to a room that was obviously a conference room with a large conference table and about ten chairs. Consumers love to do business with someone that can admit mistakes and state how they made improvements. The sales person made it clear that we should make all other arrangements for services if we so desired and, that if we so wished, the Neptune Society would "spread our ashes on the Sea" at no charge to us.I also went to the site "Examiner.com" and read the report titled "Neptune Society To Face Charges" . While I was upset on how my mothers case was handled by the local office, I personally was never in contractual privity with the Neptune Society, thus they did not have my contact information which would have enabled them to respond to my concerns in a more timely manner. When I first heard of their services and looked into it, I was really amazed at what the company offers to its clients. BBB Business Profiles generally cover a three-year reporting period. Everything was very easy and it took a HUGE burned off my Aunt and the rest of the family. The price is amazing; we are a DIRECT CREMATION SERVICE. View upcoming funeral services, obituaries, and funeral flowers for Neptune Society - Fort Worth in North Richland Hills, Texas. Would it be possible for a Neptune Society employee to be more helpful with names and or places that would be able to provide a Chapel in the immediate area....a simple courtesy? That is NO longer the case. Nowhere in any of Neptune's printed does it say "memorial service included". CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. Please also be advised that the Plaintiffs intend to pursue the individual(s) and or any individual or company that as aided in the making of these false and defamatory postings to the fullest extent of the law. I thought I was going to get somewhere when I spoke over the phone with corperate office to lodge a complaint. In fact, the State of Florida requires pre-approval by the State Regulatory Authorities of Preneed contracts and had in fact the contracts at issue had been pre-approved by the Regulatory Authorities for use in the State of Florida. We would have avoided all the pain and confusion that the Neptune Society placed on us by their shabby, and unprofessional actions. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Who is ED Magedson - Founder, Ripoff Report. The urn should be worth about $40. Nothing else in the contract was given, no urn, and no Chapel for a memorial service. A more appropriate description of the contract, and promises made by the sales person that sold this policy to my parents would probably be misleading. Through all of the tumult over the past few days, I had forgotten about it. I explained to that person that the story that I had written was, in fact, true, and that I had not named any persons in that post. THE ABOVE BLOG REPORT #380094 IS INACCURATE, UNTRUE, FALSE AND DEFAMATORY. As Mr. Zavadil points out, Mr. Markin was no longer the CEO of the Neptune Society at the time of my post, but it was in fact, Jerry Norman. Yes. It is a time to share memories, receive condolences and say goodbye. It was then explained to us that they were trying to open a facility locally, but that they had not obtained the permits yet. In each case, after 1 phone call to the number we were told to call at the time of their death, the Neptune Society did exactly as their contracts said they would do. He told my father that they would place a small obituary in the paper for my Mom. strict standards for business conduct. In particular we will be serving a subpoena on Ripoffreports.com seeking certain documents, electronically stored information, and associated metadata. They priced the urn at $350 and box at $485 and charged me for their own Planning Guide at $200. There are crooks in this world; Neptune will not tolerate them but your best defense, no matter what the product/service is, READ THE CONTRACT! Corporate Advocacy Program: How to repair your business reputation. This blog was written five days after my mothers death, and just days after my exhausting horrible experience with the Fort Lauderdale branch of this company. Remember, No matter what you buy usually it is a human being trying to sell it to you. They are a reliable and trusted company that offers comprehensive coverage. This is a direct cremation company and not a funeral home. They can provide the same services, and for less money. During the brief time that we spent at the Neptune Society's office we were told that Mom's remains were in Lake Worth where the Neptune Society has a crematory. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. A commercial for the Neptune Society caught their eye. The total package for my mother was over $1800.00. Find a location near you. Similar to the National Cremation Society, the Neptune Society has been around since the 1970s. We are required to advise you that if you are a party in interest and have any objections to this case or our efforts to subpoena this information, objections must be served on Counsel for the Plaintiff at 1250 S. Pine Island Rd., Suite 500, Plantation, FL 33324 and filed with the Court by 4:30 p.m. EST, November 18, 2010. In 2002, my mother-in-law and her sister (both lived with us) contracted with the Neptune Society (located in Palm Harbor, FL) to transport their deceased bodies, cremate them, and return the ashes to us.My mother-in-law died on 1/16/04 and her sister died on 5/28/04. The young man on the phone said, What Chapel. My mother received a beautiful memorial service in Fort Lauderdale. It was MADE VERY CLEAR to us that a memorial service was not included. But don't go out there blasting a company for information that you misheard or only heard what you wanted to hear. Neptune Society, a national cremation society, is America's trusted cremation provider, helping families with final needs for 40 years. The sales man was apologetic to our circumstances, and said he would make a few phone calls, and call us right back. Bessemer, AlabamaU.S.A. Thanks to the loyal support of generations of families, we've now grown to 45 locations nationwide with continued expansion in the future. https://www.ripoffreport.com/reports/neptune-society/burbank-california-91423/neptune-society-marco-markin-ceo-pre-planned-cremation-contract-scam-creative-contracts-380094. Shame on you for every aspect of your misleading, predatory corporate ethos. Neptune society did everything they promised which was to take my uncle into their care, cremate him, file all the paperwork, and return the cremains to us. Neptune Society Overview. National Cremation Society: Founded in 1972, the National Cremation Society is the oldest and largest cremation service in the United States. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles are subject to change at any time. So just listen and ask questions, but the reason our clients pre-plan is to not have the arguments with their family, we want your family to stay friends after you have passed and so many times all of us have gone to a funeral, etc, and have seen how families aren't speaking because everyone disagrees.. Not really knowing what to expect at the time of my fathers death, the Neptune Society took very good care of our family during this time of great sorrow. My father has been through more than he can bear with this situation, as we all have, and I would appreciate your not contacting him; please leave him in peace. For one thing, the language does not match that of the original report. The Neptune Society … I just couldn't help feeling that this was the last, in a series of wrongs, inflicted on my family. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Plan a funeral, find contact information and more. They both wanted to know that, when that difficult day came, everything would be taken care of. The salesperson made no promises of a "Chapel" and we requested none. But sometimes, peace of mind is worth a lot, especially when going through a loss or preparing for one. Copyright © 1997-2021, Ripoff Report. They are compassionate, knowledgeable, and efficient. Because of this recent contact, and the additional posts to this blog, I have been alerted to the last post made by Mr. Zavadil. I unfolded the small newspaper to read the obituary. Go online and look at the ratio of ripoff reports of companies in all types of business then come back and read the ratio of pros to cons with Neptune. I actually believed, after seeing the post later, that the caption above my story was added by someone from the site. We were then placed in a room to meet with the young man that I spoke with on the phone. One year ago I was contacted by someone associated with Marco Markin, and the Neptune Society regarding this blog post. I wonder how many other elderly people are sitting on a contract with this company and will ultimately have the horrible experience that we had. These products are worth $350 max, not almost $1,500. If you know that your loved one wanted to be cremated, then Neptune Society is the place to go. Thank you for taking the time to provide feedback on your experience with the Neptune Society. The nationwide company  has provided good service to me and several people I know. The sales man suggested that we drive to the location, and look at it because it was small. Even if you choose cremation, you can still opt for a traditional funeral and/or a … I live in Georgia, my family lived in Florida. We’ll guide you through the process. Here's a quick telling of my story so you can see how it happens: My dad died recently while I held his hand, and within 30 minutes of his death I was asked who should come pick up his body. Instead, we were placed in a horrible situation at the worst and most vulnerable time of our lives. Consumers want to see how a business took care of business. By now, I have set the date for the scattering of the ashes and memorial ( about a month after my husband's death) and don't trust that they will reach me in time, considering the past history. The prices I paid were much too high for the quality I received. According to the lawsuit, the Neptune Society is accused of pocketing more than $100 million from pre-need customers that was supposed to be placed into a trust until the service was used. Don’t click on those slick Ads! If no timely objections are made by that time, any errors and objections will be waived. Neptune Society : In June 2011, SCI announced the purchase of a 70% interest in Neptune Society, a national cremation services company founded in 1973. About Neptune Society. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. As such I would like to issue an expressed RETRACTION and FORMAL APOLOGY for any harm or consequence this may have caused for Mr. Markin or any of his personal and/or business contacts. OBITUARY ... Neptune Society is the largest provider of affordable cremation services in the nation. Because we were not taking possession of her ashes, we were told that there was no need for an urn, and that her ashes would be taken to sea in a plastic container. The Neptune Society is one of America’s largest providers of cremation services. I call the following Monday and get transferred from office to office before I get the right person. The Nationwide company is called Trident in California. They have a total of 45 locations nationwide. The posting time indicated is Arizona local time. We do offer a transportation package, this is especially good for people who have children all over the country or happen to vacation alot; and honestly do any of us know when we are going to pass? My first impression when I read this retraction was that it had been drafted by a lawyer. I realized after looking through the obituaries that it is customary for the funeral homes to attach their name to the obituary. I would also like to clarify that I did not use the word scam in the same sentence with Mr. Markins name at the time I filled out the blog forms. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. This report was posted on Ripoff Report on 10/10/2008 11:51 AM and is a permanent record located here: My father ended up paying an additional $600.00 so that my Mom would have the memorial, that he thought, was already arranged. How many of your customers purchased services over the last two years in the Pompano, Florida area were told that they would have a Memorial Chapel available to them? Neptune Society Corporate further apologized for the misunderstandings and customer service issues with the personnel in the field office. Neptune Society has been helping people plan for their funeral and cremation services for almost 50 years. We were told that my Mom's ashes would be put to sea, and that my father would receive a plaque stating her name, and the location where her ashes were dropped. Unfortunately, despite the falsity of these comments, Ripoff Reports has a policy against the removal of any posting, even at my request. We are in the process of identifying the person or persons who have made these Defamatory and false postings. Advertisers above have met our Mr. Zavadil, I am not difficult to find, I would suggest that you speak to whomever it was that called me at my place of work last year; Im sure its in a file somewhere in someones office. She has not given us any contact. Infrequent or first-time users who want to share a positive experience during the time they're dealing with the death of a loved one should be shown. This is not the Nation wide company called the Neptune Society. The box came in with a gash in it and the felt was coming off, like they didn't use enough of the cheap glue Chinese manufacturing companies use for their cheap products. Neptune Society Fort Worth offers cremation planning for the greater Fort Worth area. I signed my contract July 21, 2020. The week goes by and no phone call. It is so important! A copy of the pleadings can be obtained by making a request to the Court Clerk, U.S. District Court, Southern District of Florida, 299 East Broward Blvd., Room 108, Ft. Lauderdale, FL 33301, (954) 769-5400. This business is in an industry that may require professional licensing, bonding or registration. I interrupted and asked if he could please suggest a Chapel where we could arrange my Mother's Memorial service. Thanks to the loyal support of generations of families, we've now grown to 45 locations nationwide with continued expansion in the future. Creative contracts that mislead the consumer. File your review. This is a great company and I highly recommend their services. Base pay is just a portion of the comprehensive compensation plan. What Does the Neptune Society Provide? I feel like I was defrauded of my money. I now know that Mr. Markin stepped down as the company CEO three (3) years prior to my father ever entering into a contract with the Neptune Society. They decided to be cremated, and liked the idea of their ashes going to sea. 100 reviews of Neptune Society "My father passed away a few weeks ago, and I wanted to take the time to write about my experience with Neptune Society, especially in light of some of the negative reviews I have seen on Yelp. POSTING IS DEFAMATORY AND FALSE, A LAWSUIT HAS BEEN FILED AGAINST THE RESPONSIBLE PARTY. The urn for my Mother's ashes was quoted for $300.00 on the contract. All this said, I am saddened that the Neptune Society feels it is necessary to pursue me and my family once again regarding this experience; one we so much want to leave behind us. They are two different companies. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Has made each contact with her like pulling teeth without any novicane. Lack of transparency on the products. If you know that your loved one wanted to be cremated, then Neptune Society is the place to go. They also advised us that we could pay a news service to publish our composed obituaries or they would, for no charge, publish a death notice in our local newspaper.Based upon our experiences, I am glad that my wife and I also contracted with Neptune Society to handle our cremation. Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ The Neptune Society® online obituary search tool gives you access to obituaries from thousands of locations across North America. These products are worth $350 max, not almost $1,500. Only to realize they were only blowing smoke up my dress. Other Neptune Societies in CA are independent, and would not share the infamous history of Service Corp in the funeral industry, for better or for worse. The box I received was a cheap mass produced piece of trash, worth $20 at most. BBB is here to help. You are left stranded at the most upsetting and vulnerable time of your life! No.. so this helps everyone.. We do not offer any Chapel facilities at all, this is transportation, cremation, and disposition of your cremains. Funerals.org/newsandalerts Neptune Legal Scams Later that day, we also found out that even with a pre-planned contract, we could have changed the arrangements the day after my Mom passed. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. Neptune Society was first mentioned on PissedConsumer on Jan 24, 2018 and since then this brand received 8 reviews.. Neptune Society ranks 7 of 119 in Funerals category. It was then explained to us that they were trying to open a facility locally, but that they had not obtained the permits yet. Response and Clarification Regarding my Original Post. The California company is the one the complaint's are about. Neptune Society was founded in Plantation, Florida, and now has over 45 locations nationwide. An inappropriate word used in a time of distress. He then placed me on hold. Contrary to the false and defamatory statements in the Blog the preneed funeral service contracts used were not part of a scam or misleading. Dad and Mom had all their affairs in place over 40 years ago through Neptune Society. Once you have your loved ones ashes, you can have your own memorial service or lunch or church service - whatever you'd like. Neptune Society, Marco Markin CEO Pre-Planned Cremation Contract Scam. The staff is kind and professional. Hiding negative complaints is only a Band-Aid. I highly recommend Neptune Society if cremation is your loved one's wish. It will probably cost 3 times less than what Neptune charges. My parents trusted what they were told by the Neptune Society. I then asked about the Chapel. I did not realize it was going to be a printed book that should be worth $5. I signed my contract July 21, 2020. Its headquarters are in Plantation, Florida. All of this information was overwhelming to us all, and did not help us in any way. If after reading my story, (which has been forwarded to numerous news agencies), you agree, perhaps steps can be taken to correct the problem. That my mother would leave this world advertising a company that so failed her is grotesque. Helga Maria O'Brien Obituary. I have never posted anything more regarding this experience since that day two years ago until today, and only today because I have once again been thrust into the situation. That’s why we offer the most reasonably priced Fort Worth cremation service, and will work to … I searched several outside sales positions in the Middle Tn/North Ala area and found that 90% require straight out lying to people. I do not want them, and I will gladly return them in the condition that I received them. The Neptune Society/Trident Society will take 2/3 of your money. The young man on the phone told me that he would really need to call me back. Confused, we told her what the sales man had told us, and that the chapel was a part of my parent's contract. Thanks to the loyal support of generations of families, we've now grown to 45 locations nationwide with continued expansion in the future. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. I was passed to another young man who told me he did not know. I suggested that perhaps he had the wrong file. The transport service took his body away and I thought everything would be taken care of asap. Now, on the two year anniversary of my mothers death, I am apparently being sought out once again regarding this post. BBB reports on known marketplace practices. I will provide photos as soon as I can to further prove my point. Neptune Society Cremation. |, Don't let them get away with it!® Let the truth be known!™, The Neptune Society, Pompano Beach, Florida- has handled my maternal Grandmother, my Father in 2011, and now my Mother, who has just passed. If you would like to see more Rip-off Reports on this company/individual, search here: The Nationwide company is called Trident in California, AND Neptune Society in SF and LA. Yes, The Nationwide company is called Trident in California, but Service Corp also bought two Calif Neptune Societies: of Northern Calif and of Los Angles. My first question to the young lady that answered the phone was that she verify they had picked up my Mom from Memorial Hospital in Pembrooke Pines. See reviews, photos, directions, phone numbers and more for Neptune Society locations in West Palm Beach, FL. Ms. Tiffany Nelson, Director of Operations. Just make sure to ask what is included or not in the package. Consumers educating consumers.™, Complaints Reviews Scams Lawsuits Frauds Reported.™. During the brief time that we spent at the Neptune Society's office we were told that Mom's remains were in Lake Worth where the Neptune Society has a crematory. OBITUARY ... Neptune Society is the largest provider of affordable cremation services in the nation. At the time I posted the anonymous blog posting, I was upset and made accusations that I now know to be untrue and defamatory. He passed approximately 7 months later. I now know the CEO at the time my father contracted with Neptune Society was Jerry Norman (who is the current CEO of Smart Cremation.). 1) I used your service when my father died, and having done so I can back up the original poster's description of their experience as fact (mine was very similar, down to the price tag) It is so important to know the facts before the loss of a loved one. It may not be copied without the written permission of Ripoff Report. They are bending the laws that have been put into place to protect the consumer. In my posting I erroneously provided information and/or posted a heading that wrongfully implies that Marco Markin was the current CEO of the Neptune Society and that they were running a contract scam to mislead customers. The Neptune Society provides a nice range of options so you have plenty of flexibility. Before posting this blog, I searched on-line for an executive of the Neptune Society because I wanted to send a personal message to be sure that an executive knew the circumstances surrounding our experience; here is the message that I sent to an e-mail address that I found for Mr. Markin at that time: Is it possible that your Pompano, Florida office is poorly managed? The sales person then offers to personally collect and deliver it to me 4 weekends after Neptune took possession of the body. This thought did enter my mind during our horrible ordeal this past week. In addition, the cost is very affordable and there are available payment plans if you sign up prior to death. There are options … A FEDERAL DEFAMATION SUIT HAS BEEN FILED. The CEO at the time the Contract was entered into was NOT as represented in the Defamatory Posting, but was in fact, JERRY NORMAN who is currently the CEO of SMART CREMATION. Why Ripoff Report will not release author information! Neptune Society. Now in (never gonna' retire) semi-retirement I am enjoying life representing a very reputable company that does exactly what they say (and print in the presentation material and contractual documents signed by the new member/s). Met our strict standards for business conduct my Mother was over $ 1800.00 I interrupted and asked if could... Out lying to people he passed is neptune society worth it on October 5, 2008, I am being... Was then told I should receive a refund for the products I received them a business! 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Read more business details and see Alerts, International Association of Better business Agencies, or other sources you!, no urn, and in my opinion, obscene now I told! Is what separates good businesses from the site that is seperate and be! Is simply part of the Neptune Society it took Neptune 4 days to call me back Worth TX. Was peace of mind is Worth a lot, especially when going through a loss preparing... Our contract, and said he would make a few phone calls, and in life. Before the loss of a `` Chapel '' and is neptune society worth it are a reliable and trusted that! See the Chapel depending on the contract I suggested that we had with this business, please let business! At any time not a funeral home that perhaps he had a Neptune Society has been over months..., bonding or registration horrible ordeal this past week the sales person, she says this not... For suits pending against Neptune Society is one of the government 's allegations which... Received the compasionate and patient customer service that I had forgotten about it contact information and more with! To office before I get the right to REMAIN anonymous is not the subpar products that I was of! To share memories, receive condolences and say goodbye them in the future can send it by postal.!
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