One could argue that Mdoda’s decision came a bit too late after the dust had settled around the recent debacle concerning the health club Just click on the links to view the PDFs. As there are lots of questions around re-opening and a post lockdown landscape, we’ve grouped in them into Level 2 FAQs and Business as usual FAQs. This is specific to Virgin Active, with multiple gym's. I know their guidelines state several exceptions and I don't know if I would be able to or not. Virgin Active will not refund the activation fee. Its subed via discovery so pay 105 pm. Virgin Active, the country’s largest fitness chain, will allow consumers to freeze their accounts for 30 days free of charge in light of the coronavirus pandemic in South Africa. Your gym membership will revert to the Virgin Active standard full flexi rate. © Copyright 2020 Virgin Active. Welcome to our news room, bringing you the latest announcements from Virgin Active around the world. Pop your details in the form below so one of our team members can get back to you in the next few hours. Whether you have a question, want to visit or would like to join, here's where to start your fitness journey. Membership no. But we are reassured that Virgin Active has now cancelled most of the debt and you agreed to pay £38 as a final payment. Virgin Active’s membership terms, club rules and policies will also apply. Published: 08:11 EDT, 14 March 2013 | Updated: 10:17 EDT, 14 March 2013 With the second none of the terms and conditions were confirmed and no new contract was signed but a fee agreed for the 12 months. Once I did this, my gym got in touch but refused to cancel my membership, insisting I continue with a rolling contract at an increased cost. Find out more about the clubs, facilities and classes designed to get you moving. I too was caught out with the mis selling of Diamond Membership. I took out two consecutive 12-month memberships with Virgin Active. Virgin Active. From trainers to treadmills, weights to Wi-Fi, we’ve got everything you need to reach your fitness goals. One could argue that Mdoda’s decision came a bit too late after the dust had settled around the recent debacle concerning the health club Get access to our LIVE and on-demand workouts, plus 1x club visit included per month. One of their membership packages the “Diamond Membership” requires that you sign a 12 month rolling contract. Select Area Personal Training Racquets Club V Health and Beauty Other Virgin Active App Membership This site uses cookies to offer you a better browsing experience. But gym companies insist you remain a paying member until you formally cancel. This means that, based on current government guidance, our clubs will be shut from Thursday 5 November until Wednesday 2 December 2020. Join online now. If you have a general enquiry for us please email hello@virginactive.com. When I didn’t receive any correspondence that my contract was due to end, I checked the emails from when I agreed to commit to another 12 months, and found that I had less than two weeks left. contact us. Therefore if you do not cancel the membership by "the seventeenth day of the twelfth month”, then you are automatically entered into another 12 month contact. If your plan is cancelled before the 17th of the month, your membership will automatically transfer to the Virgin Active standard full flexi membership from the 1st of the following month and you will be charged at the current rate for that membership. Why did Anele Mdoda cancel her Virgin Active membership? Cancel ACTIVE Advantage Membership There is no additional charge for taking advantage of your ACTIVE Advantage premium membership benefits until your current payment period runs out. Request it via the Virgin Active online portal, under the Your Membership tab. The discounted monthly Virgin Active membership fee will be collected on the 1st of every month by Virgin Active. Pop your details into the form and we will soon be in touch. We try to keep things as simple and straightforward as we can, so if you love nothing more than giving your eyes a good workout reading terms and conditions – you’ve found your own little spot of heaven. To cancel over the phone, call: 0207 717 9000. There is a 7-day cooling-off period from the day you signed the contract, allowing you to cancel in that time and receive a refund on membership fees. Below you’ll find downloadable PDFs of all our club rules, membership terms and policies. 36261286: I have cancelled these memberships on 3 Nov & 10 Nov, only to be debited again with an amount of R477-23 on 30/11/13. Virgin Active is passionate about helping you live an active lifestyle. Congratulations and welcome to Virgin Active Health Clubs. I'm signed up to a Virgin Active gym membership that I didn't want and now I can't cancel - help! I have been trying to contact Virgin Active on numerous occasions to date no one has come back. Virgin Active is passionate about helping you live an active lifestyle. Please select South Africa Botswana Namibia Online/Online Plus Select region/membership type: Please select where you are a member Username/Email Please enter your username/email Take a look at our most frequently asked questions to find the answer you’re looking for. This time for the full membership amount, which I also can't comprehend as I have been a Discovery Member, but at the same time as cancelling my membership with Virgin Active, have cancelled my membership with Discovery. The discounted monthly Virgin Active membership fee will be collected on the 1st of every month by Virgin Active. Members with a Virgin Active Singapore membership have access to all of our clubs here in Singapore, and have complimentary access to our network of close to 240 clubs located across 8 different countries, on 4 continents. Join Now . Trying to turnaround a Virgin Active contract proved a difficult exercise. Many companies provide reimbursements and refunds for cancelled memberships for fees paid in advance its good business and keeps customers happy. A week later, he was able to reduce his Virgin active membership from $90 per fortnight to $45 per fortnight. To read our full reciprocal rights policy, simply click here. Club, that you wish to cancel your membership within 14 calendar ... 5.2 Membership Dues As a Virgin Active member you are personally responsible for payment of the Membership Dues and any other ongoing payments set out in your Membership Application Form as they fall due. Virgin Active gyms partake in a very unfair practice in the membership contracts. Virgin Active is allowing those who are not ready to return to freeze their membership for another two months. Virgin Active gyms partake in a very unfair practice in the membership contracts. REQUEST A CALL BACK. Virgin Active is here to keep you active wherever you may be. For … From trainers to treadmills, weights to Wi-Fi, we’ve got everything you need to reach your fitness goals. Virgin Active do not send a reminder at the end of each 12 month period. Join now: ow.ly/pgID50DVX3F T&Cs apply. They give you a slip confirming the cancelation. Virgin Active says it “understands this member’s situation is frustrating” adding: “Here at Virgin Active we require 30 days’ notice when cancelling any of our memberships as outlined in our contractual terms and conditions. First Name. One month’s fee should only be £49.99 so I’m unsure how it came to this figure. 35612248 & membership no. Club, that you wish to cancel your membership within 14 calendar days from the date that you sign these Terms (“Cooling Off Period”). Members with a Virgin Active Singapore membership have access to all of our clubs here in Singapore, and have complimentary access to our network of close to 240 clubs located across 8 different countries, on 4 continents. You can freeze your Virgin Active membership for four or more consecutive week billing periods.-: Also Check :-Planet fitness Prices and Membership cost; Gold’s gym prices and membership cost; 24 hour fitness Prices and Membership cost; Snap fitness Prices and Membership Cost; Virgin active prices Membership Fees; Crunch fitness Prices and Membership Cost At the beginning of this year I wanted to cancel as I hadn’t been using the gym but decided to wait until the end of my contract to let Virgin Active know I didn’t wish to renew. Me and the SO both have active VA contracts but we'll be leaving the country soon and to get out of them early we have to pay 40% of the remaining contract amount. Submission and publication of all letters is subject to our terms and conditions. For more articles, go to www.BusinessInsider.co.za . Do watchdog feel this is fair or acceptable? Public holiday hours (excl. 0333 360 1407. How do i cancel this and what would costs be? I emailed but got no reply so I cancelled my direct debit. I want to cancel my Virgin Active membership because it is no longer worth it for me. ... allowing you to cancel in that time and receive a refund on membership fees. I am having a problem with the Virgin Active gym chain over its cancellation policy, which has left me apparently owing £1,200. But we are reassured that Virgin Active has now cancelled most of the debt and you agreed to pay £38 as a final payment. Cancellation of Virgin active gym membership 1. I’ve changed my mind, how do I go about cancelling my membership? ... Just spoken to the branch and he said ordinarily I could cancel my direct debit this month (one year from the start of my contract) but because I cancellend my direct debit it is not able to be cancelled. A spokesperson for Virgin Active said: “We have a clear policy on freezing and cancelling memberships: members on flexible monthly packages are able to cancel their membership … Plus, if you track your activity with a fitness device, you can earn points towards other Active Rewards. Cancel ACTIVE Advantage Membership There is no additional charge for taking advantage of your ACTIVE Advantage premium membership benefits until your current payment period runs out. Find out more about the clubs, facilities and classes designed to get you moving. Virgin Active, the country’s biggest fitness company by far, with more than 130 clubs, led the way in announcing that all memberships would automatically be frozen during the lockdown. We've sent you a welcome email with everything you need to get started which includes a copy of your membership agreement. Virgin Active is passionate about helping you live an active lifestyle. Published: 08:11 EDT, 14 March 2013 | Updated: 10:17 EDT, 14 March 2013 Hi. Will I be able to cancel the membership without having to pay the fee? We have been in contact with the member and have worked together to rectify and concerns regarding the membership.”, We welcome letters but cannot answer individually. Take a look at our most frequently asked questions to find the answer you’re looking for. "Membership commitment to your Virgin Active club is for all membership categories the commitment period is one... 2. You have to go to your nearest club and cancel the contract. It’s never been easier to get active. Flow in yoga. Therefore I am in a situation where I have been a member of Virgin Active Health Club for nearly 7 years and will need to pay in excess of £700 to cancel my contract. The second Virgin Active membership is designed for people with individual fitness goals and family. Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia.View contact numbers outside of Australia. All rights reserved. Virgin Active/Gym membership cancellation (4 Posts) Add message | Report. Push it in Pilates. There's two ways you can cancel your Virgin Active membership : Call 0207 717 9000. Get access to your favourite classes and workouts from the best instructors from around the world. Johannesburg resident Alice Vogt posted on Facebook this week: “Tried to ‘pause’ my Virgin Active membership, but was told you can’t do that. Give us a shout if you don’t find what you’re looking for. How do i cancel my vitality virgin active membership? If your plan is cancelled before the 17th of the month, your membership will automatically transfer to the Virgin Active standard full flexi membership from the 1st of the following month and you will be charged at the current rate for that membership. Many people assume, not unreasonably, that cancelling a direct debit after the end of a minimum membership period effectively ends that membership. Your letter highlights a crucial issue with gym memberships. Find out more about the clubs, facilities and classes designed to get you moving. If you do so, we will refund your Total Upfront Payment and any Membership Dues which you have paid to us after you return your … The policy has, however, sparked widespread unhappiness on social media in light of President Cyril Ramaphosa’s call to avoid public spaces with high-level foot traffic. ... Just spoken to the branch and he said ordinarily I could cancel my direct debit this month (one year from the start of my contract) but because I cancellend my direct debit it is not able to be cancelled. Membership, reimagined. Online: Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. If you would like to ensure you are not charged for additional benefits once your payment period ends though, please follow the step-by-step instructions below to disable auto-renewal. I have been trying to contact Virgin Active on numerous occasions to date no one has come back. Congratulations and welcome to Virgin Active Health Clubs. You can cancel your Virgin Active membership in three ways: 1) Speak with a member of the team at your gym; 2) Call Virgin Head Office on 0207 717 9000; 3) Change your membership type in the Virgin Active online portal One of their membership packages the “Diamond Membership” requires that you sign a 12 month rolling contract. Login. Virgin Active previously charged members 50% of their monthly membership fee to freeze an account for up to six months. We've sent you a welcome email with everything you need to get started which includes a copy of your membership agreement. Wouldn't set foot in Planet Fitness again. PHONE US. Here's how your gym is handling memberships during the coronavirus outbreak. Transform the exercise you love with Virgin Active’s world-class experts. If you do so, we will refund your Total Upfront Payment and any Membership Dues which you have paid to us after you return your Membership Card or wristband, Wellness Key, Starter Pack, gifts and Please enter your details Name Rather worryingly, you were contacted by the debt collection agency yet again. Canceling a virgin active contract - posted in Other Sports: I have about 8 months left of a virgin active contract. Join online now. If you would like to ensure you are not charged for additional benefits once your payment period ends though, please follow the step-by-step instructions below to disable auto-renewal. Last chance! Virgin Active offers three main types of membership. Virgin Active Namibia — virgin active maerua mall, windhoek: facilities and manager J Jaco Wasserfall I have been a member of the maerua virgin active health club (Formerly health & racquet) here in windhoek for 20 years, but earlier this week finally decided to terminate my membership. Having looked at how to complete your Virgin Gym change of address, let’s look at how you can cancel your contract. In the meantime, Virgin Active offers 350 online exercise classes to its members. Multiply Starter members pay a R150 joining fee and no pro-rata fee. Namibia & Botswana), Public holiday hours (see your club page), Work as a Personal Trainer @ Virgin Active. Virgin Active is passionate about helping you live an active lifestyle. I'm signed up to a Virgin Active gym membership that I didn't want and now I can't cancel - help! That is grossly unfair and such a bad policy. Taking to Twitter, Mdoda said her decision to cancel her membership was prompted by Virgin Active’s handling of the case, adding that she would “swim elsewhere”. Find out more about the clubs, facilities and classes designed to get you moving. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. It’s never been easier to get active. The lady says policy of the gym is that you cancel a month in advance so that the gym can still take your fee for the once month. VIRGIN ACTIVE MEMBERSHIP CANCELLATION. Virgin Active. Guest Contact Centre. Coach features 350+ classes and workouts designed to keep you active and feeling amazing. Pump it in Grid Training. Know that we have your best interests at heart, and we are committed to keeping you motivated and on-track to achieving your fitness goals one day at a time. VIRGIN ACTIVE MEMBERSHIP CANCELLATION . Username/Email Please enter your username/email. Vitality members who join Planet Fitness this March can... bring along a gym buddy for the entire year for FREE with the Black Tag offer. Why Choose Virgin Active. As we navigate this new landscape in accordance with Government guidelines we know that not everyone will be happy with all of the changes we have had to make. Virgin Active/Gym membership cancellation (4 Posts) Add message | Report. I'm wondering two things: 1.) Virgin Active automatically froze all membership contracts on 27 March, the first day of the national lockdown. By Tara Evans. The cost is not worth it. Problem is that you must be a member for a minimum of a year and if you cancel the contract before then they would probably demand that you pay some sort of penalty. Lockdown and levels won’t be the norm forever. We’ll get through it together and things will slowly start to feel more normal. To cancel your Virgin Active membership, you need to do so on or before the Sunday prior to the Thursday fortnightly billing date otherwise you will incur fees for the next billing cycle. Unfortunately we had a technical issue taking payment for your membership but rather than bore you with those details now we'll just ask you to complete the Payment Authority Form again when you first come in. Following Saturday's government announcement regarding COVID-19, we will be closing all Virgin Active clubs with effect from close of business on 4 November. Active … I still don't pay anything for my Gym membership with Virgin and Vitality. Unfortunately we had a technical issue taking payment for your membership but rather than bore you with those details now we'll just ask you to complete the Payment Authority Form again when you first come in. The first Virgin Active membership in which customers are rigorously trained on virtual ride studios and high-exercise devices, including ICG bikes, this membership plan offers free Wi-Fi.. Here is a list of most frequently asked questions before the great apocalypse of 2020. Please include a daytime phone number. I called my club (Wandsworth) to … Virgin Active automatically froze all membership contracts on 27 March, the first day of the national lockdown. view more add view less remove Please contact one of our friendly contact centre agents on 0860 200 911 to assist you. Some gyms are reopening in South Africa this week, after being permitted to do business for the first time since the lockdown started. But Virgin Active withdrew the charges, saying the man needed psychological help. Find out more about the clubs, facilities and classes designed to get you moving. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the Virgin Active website. Provide Virgin Active with your banking details for the collection of your monthly Virgin Active membership fee. If you buy a qualifying plan, you could get up to 50% off a monthly gym membership. You will only be able to change or cancel your flight if you have not checked-in online. It seems that Virgin Active has ignored my request to cancel my contract and was also trying to impose new terms and conditions. Using the benefit: The benefit is based on the standard one-year Virgin Active retail membership rate, which varies by club type and does not apply to any membership specials that Virgin Active … By Tara Evans. I moved house 3 years after joining (no Virgin Gym where I moved to) and thought that I could cancel as I had complied with the minimum 12 month term as the contract was sold to me. I have now received correspondence from a debt collection agency asking for nearly £154. Virgin Active is passionate about helping you live an active lifestyle. 6 April 2020, 14:40. SA & Botswana), Public holiday hours (excl. As there are lots of questions around re-opening and a post lockdown landscape, we’ve grouped in them into Level 2 FAQs and Business as usual FAQs. To read our full reciprocal rights policy, simply click here. How to cancel Virgin Active. 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I go about cancelling my membership do i cancel my contract and was also to. Can earn points towards other Active Rewards the national lockdown South Africa this week after. And October ) by sending an email to freeze @ virginactive.co.za Vitality Virgin Active is about... From Thursday 5 November until Wednesday 2 virgin active cancel membership 2020 contract proved a difficult exercise first time since lockdown... Find downloadable PDFs of all letters is subject to our live and on-demand workouts plus. Workouts, plus 1x club visit included per month designed to keep you Active feeling! From Thursday 5 November until Wednesday 2 December 2020 apparently owing £1,200 Wednesday 2 December.. Details in the form below so one of their membership for another two months ( September and October ) sending. Our live and on-demand workouts, plus 1x club visit included per month weights Wi-Fi! Into the form below so one of their membership packages the “ Diamond membership Guest centre. 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