I am in the process of doing a HACCP review and this will help with the organizational part.

Hi hid your email Yasser as if left on here you will get spam.

The analysis shall be carried out in order:c) to identify trends which indicate a higher incidence of potentially unsafe products. Thaks for this I have found it very useful. It can be presented as tabular, or graphical - pareto, pie chart etc. Catch Up Time as GFSI Release GFSI Benchmarking Requirements GFSI Guidance Document Version 7 Updated April 2018, New Revision of the Food Hygiene & Safety Gospel in the Pipeline.

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Thank you Tony for all this info. Each of our implementation packages comes with a free complaint analyser template. By far the most practical way of doing this is by using the sales volumes to calculate the proportion of complaints you get for each product. Could you please forward a copy of your complaint analyser template to me. Good Job , Kindly forward a copy of your complaint analyser template to me.

Yes indeed, the complaints definitely highlight what area (s) need attention. One of the best tools for indicating where action for improvement needs to be applied is by analyzing your complaint data appropriately. Analyzing complaints by numbers alone will not give you a real picture of your performance.

BRC Guidance 3.10.2 Trend Analysis Data on customer complaints shall be … Cheers  Dr Eugene JOnes. once again thank you, I have removed email addresses from some posts to prevent members from getting spam.

Great advices, especially to compile data from previous year. What you need to know is the proportion of complaints you are getting for each product. The reason for this was not related to the quality of the product but the fact they took longer to consume and spent more time in and out of the fridge. You can then enter your data and create a graph from it. Explore the latest complaint trend data received through econsumer.gov at this interactive dashboard. At this point complaint trends are useful. I am also looking for a BRC IoP internal audit template.

2.1.5.2 Trends of customer complaint data shall be investigated and analyzed by personnel knowledgeable about the incidents.2.1.4 Management Review (M)2.1.4.1 The senior management shall be responsible for reviewing the SQF System and documenting the review procedure. Great article, love to see more like this. Whilst you can identify faults in your factory your customers are your 100% inspection service so respect their feedback. It gives a year on year performance so you can see if things have been improving or deteriorating and also it shows any effects of seasonality. By the way, could you send me a template please? Good afternoon, good job on the product complaint post. IFSQN Complaint Management & Performance Improvement Training. We are currently undertaking SQF certification. Could you please send me a copy of the complaint analyser template? This is why in the Northern Hemisphere I would compare August complaint performance with the complaint levels for August in the previous year. Fundacion Delamujer has shared with the Campaign their complaints analysis spreadsheet for monitoring and classifying complaints.It is intended to divide complaints according to their importance, type, and branch. The webinar provides instruction on how to implement a complaint management system, how to investigate complaints, how to collate complaint data and how to analyze complaint data using the complaint trend analysis tools provided to identify areas of concern that need to be addressed and opportunities for improvement. The first step is to collate all of your complaint data. Double-click the Excel workbook document in which your data is stored. SQF 2.1.5 Implementation GuidanceCustomer complaints provide an important measure of how well the SQF System is performing.

From this data you can easily spot the worst performing product lines.