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ServiceNow Azure DevOps Integration. It has a marketplace full of apps that let you add features and integrate it with other platforms.
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You could also add specific text of your own, for example, workItem.description = ‘synced from ServiceNow’. So in this blog post, we’ll walk you through a step-by-step process to learn how to integrate two of the most popular work management systems with the least fuss possible. Once a name has been given to the REST Message, the following must be configured for messages to send properly: **For this scenario, a basic authentication profile consists of a username and password. Create OAuth service connection for ServiceNow. For our scenario, we’re attempting to create a User Story which inherits from the Work Item class.
For the purposes of this guide, we’ll install directly from the marketplace. When the change is ready for implementation (it is in the Implement state), the release in Azure DevOps proceeds.
In your release pipeline, add a pre-deployment gate for ServiceNow Change Management. From here we can edit the synchronization triggers, which we’ll do in the next step. You'll require Hi credentials to complete the installation. I just added this web page to my bookmarks. Use the OAuth configuration created above and provide the ServiceNow instance Url.
This menu can get very crowded, so use the search field to locate it if you have trouble finding it. The ‘Add trigger’ dialogue will appear. Install the Azure Pipelines application on your ServiceNow instance, we require credentials to complete the installation.
As of today, there are ServiceNow tasks and pre-deployment conditions supported within Azure DevOps. The change goes through its normal life cycle: Approval, Scheduled, and more until it is ready for implementation.