To download the App for iPhone or iPad, click here. Two different names – one umbrella brand. For any cancelled reservation within the time frame listed above, our service fees will be refunded automatically to your original form of payment. HomeAway boasts an attentive customer service team who are available around the clock. Using the dedicated app can help you keep on top of managing your vacation rental, as you’ll have everything you need on the go, wherever you are. To cancel or change an upcoming reservation that is still within the cancellation policy window, you can do so right from your traveller account. © 2012 - 2020 lodgify.com. Can I get a refund or travel credit for a future stay?for bookings covered by the emergency policy outlined above, we are asking property owners and managers to offer a full credit for the amount you already paid.
Click on Owner Login in the top right-hand corner of the website.
This credit can be applied to future bookings at that property within the next year (at no additional cost).
Review the property's cancellation policies. Public Health Emergency of International Concern (PHEIC), Government advice on travelling within the UK, Review local travel recommendations and restrictions for your destination in addition to following guidance from the. For owners and property managers.
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To help ease uncertainty during this time, we have rolled out a policy that strikes the best balance of protecting travellers, property owners, property managers, and the public. We will update this article as more information becomes available.Our COVID-19 emergency policyWhat you should do before bookingWhat you can do after bookingFrequently asked questionsWhat we are doing as part of our COVID-19 emergency policy. If you are making changes outside the cancellation policy window or don't see a button to cancel your reservation, please contact the owner or property manager for cancellation and refund options.What should I do if I have a second payment scheduled?If you have a future payment scheduled and are considering either cancelling or requesting a credit for future travel, please work with the owner or property manager directly.Does the Book with Confidence Guarantee provide any coverage for COVID-19?Our Book with Confidence programme is designed to protect you from fraudulent listings and property misrepresentation.
The link will only work for 24 hours, so make sure you change your password within this time or you’ll have to request a new link following the steps above. We're closely monitoring official guidance from local government and health authorities as well as listening to feedback from our travellers, property owners, and property managers. What is the Book with Confidence Guarantee? ©2019 HomeAway. Use of this website constitutes acceptance of the HomeAway.co.uk Terms & Conditions & Privacy Policy. Plus, once you are logged in, you can set up the app to remember your details so you won’t need to keep putting your password in. Consider purchasing travel insurance which may provide coverage for illness due to COVID-19 should you be diagnosed and prevented from travel at the time of your departure. However, during these extreme circumstances, the vast majority of our property owners and managers are rising to the occasion and giving credits or refunds to travellers.Will the emergency policy be extended to cover my upcoming booking?We will continue to monitor and reassess the situation with the safety of travellers in mind.if you are looking to book a trip now, please consider some of these best practices: I don’t know when I will be able to reschedule my travel dates at this time. How to Log In on HomeAway. If you have forgotten your login details, don’t worry. Here are the facts.