I ran Outlook Connectivity test and which passed, but had the following warnings: After the above it tried using encryption and worked fine.

Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." that isn't XYZ, it will do one of the following: a) If Outlook is closed and I am doing it through Mail (Control Panel), it will find server settings (step 2/3 when adding exchange account) and then constantly ask for password when trying to log in (step 3), password has been verified as correct.

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DNS is resolving correctly. All I have done (bar normal setup) is change Outlook Anywhere ClientAuthenticationMethod to Basic (was Negotiate). Do you have an autodiscover.domain.com A record in internal DNS that resolves to the Exchange server? Please check you are using these: If you are using a TMG/UAG or other reverse proxy for external connections and not for internal connections then this needs troubleshooting also. b) If Outlook is open and I use File > Account Settings, it will find server settings and log in for the first time (Steps 1/2/3), then it will ask to restart outlook.

In terms of configuring virtual directories I most likely followed a guide not to dissimilar to the one you linked, that I found myself.

I am absolutely kicking myself for not checking ports sooner but I am happy we are at least up and running (strange that http://exrca.com/ didn't pick that up though). Here I added the shared mailbox without any issue, but then when I try to open the mailbox by clicking on the shared mailbox name it displays the following message "the name cannot be matched to a name in the address list" . Celebrating 20 years of providing Exchange peer support! While not as popular as other email clients, it is definitely useful in work environments. 2) I cannot add my email account to any computers inside or outside of my company via outlook.

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem.

2. Find answers to Microsoft Outlook: The action cannot be completed.

An attempt to create the account / profile on a different workstation ask a new question. Lack of Active Directory permissions to certain objects or issues with the Exchange Recipient Update Service are also common causes. Which matches the address used in the 'Email' field on AD. When outlook initially auto discovers the server it all works fine and the name is underlined. PREM RANA MCSE Exchange 2013, MCSA 2012 Server MCTS Exchange 2007,2010, MCITP Exchange 2007,2010 MCSE 2003 Server, MCSA Exchange 2003 ITIL V3 Foundation https://ranaprem.wordpress.com/ This posting is provided AS IS with no warranties,and confers no rights. by mailbox and click CHANGE - MORE SETTINGS - ADVANCED tab - Here I added the shared mailbox without any issue, but then when I try to open the mailbox by clicking on the shared mailbox name it displays the following message "the name cannot be matched to a name How about run Outlook with online or cache mode to test? 1. While it provided resolution, you are correct in that it did not reveal the root issue.

Besides, as an administrator, you can go to Exchange admin center > recipients > mailboxes > double click the shared user mailbox > check if the While you're there, check the showInAddressBook property, too. The essential Virtualization resource site for administrators. Interesting Update:  With Outlook open and not connected to domain (where it goes through Steps 1/2/3 straight away and prompts for password on Outlook restart).

Create a new discussion. What have you done before this issue arise? I do not have an A record for auto discover, I have a CNAME instead. 4. to external connections. After deleting profile and restarting workstation and server, attempting to create the account in Outlook results in the above stated error. Please try setting the internal and external URL for the Mapi Virtual Directory using Set-MapiVirtualDirectory: https://technet.microsoft.com/en-us/library/dn595082%28v=exchg.160%29.aspx. Next produces the Auto Account Setup window with options for E-mail Account, Text Messaging (SMS), and Manually configure server settings.